Frequently Asked Questions
Everything you need to know about your cycling gear and orders.
How do I know if a part is compatible with my bike?
We provide detailed compatibility charts on every product page. If you are still unsure, please contact our technical support team with your bike's make, model, and year for expert advice.
What is your return policy for installed components?
For safety reasons, components that have been installed or show signs of mounting cannot be returned. We accept returns on unused, uninstalled items in their original packaging within 30 days of purchase.
How long does shipping take for oversized items like wheelsets?
Oversized items typically ship via specialized ground freight and arrive within 5-10 business days. You will receive a tracking number as soon as the item leaves our warehouse.
Do you offer a warranty on high-performance carbon parts?
Yes, all our carbon components come with a manufacturer's warranty against defects. We also offer an optional crash replacement program for select brands at a discounted rate.
Can I track my order in real-time?
Once your order is processed, a confirmation email with a tracking link will be sent to you. You can also monitor your order status directly through your BikeParts account dashboard.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on the destination and package weight.